Kamado Joe - Big Joe III

How long will it take for my order to arrive?
Estimated stock availability dates can be found in the description for each item on our website. If goods are in stock delivery is typically made within one to two weeks from receipt of an order. This can often be quicker and is dependent on delivery volumes. A member of our sales staff will be in touch within 24 hours of receipt of your order to provide you with an estimated delivery date where possible.

What happens if I am unable to accept delivery?

If due to circumstances outside your control you are unable to accept delivery when your goods arrive in to us we are happy to store your goods Free of Charge in our warehouse for a maximum period of 4 weeks, providing the goods have been paid for in full within 7 days of notification of availability. If after this period you are still unable to accept delivery then a further 4 week storage facility will be available, however, a storage fee of €50 per week will apply. We are unable to extend storage facilities beyond this period.

Will the goods be put into the room of my choice and what happens to the empty boxes and wrapping?

We will ensure that all packaging plastic and cardboard is removed from your house unless you specifically request that the goods are left unpacked, however, any issues with your goods must be notified to our Customer Service Department within 3 working days of delivery and you are advised to examine your goods within that timescale. We will do everything possible to quickly resolve any issues that arise.

Under current Health & Safety legislation our delivery staff are required to wear proper boots with steel toe caps and accordingly delivery is to your front door or the entrance to your property. If you require your furniture to be placed in a specific room we are happy to do this, however, we cannot accept any liability for any occurrence that might take place thereon.

Will you deliver all my goods together?

If you require all your furniture to be delivered to you in one drop rather than accepting partial delivery of items that come in early, then please notify a sales person or customer service representative of this and we will be happy to oblige.

Click & Collect
How To Use Click And Collect

1. Place your order online
2. We will let you know when your order is ready for collection
Please do not go straight to the collection depot until we send you an email to do so. You will receive an email from us when your order is ready for collection. This email will include your order invoice & details of where and when to collect your order.
3. What to bring when collecting your order?
Please make sure you bring your order invoice (proof of purchase).